Legal
Terms & Conditions
Two things live on this page. The first part covers using this website, and applies to everyone. The second covers engaging us to run your marketplace accounts, and applies to clients.
Using this website
This site is operated by Ecom Enable Ltd, registered in England and Wales, company number 16520526, registered office 172a Station Road, Harrow, England, HA1 2RH.
Everything published here is for general information. It is not professional advice, and marketplace rules change often — check anything important against the platform’s own documentation before acting on it. The content, design and wording of this site belong to us. You are welcome to read, quote and link to it; please do not republish it as your own.
We do our best to keep the site accurate and available, but we cannot promise it will be uninterrupted or error-free. Where we link to other websites, we have no control over them and are not responsible for their content.
Engaging us
The work, the fee and the start date are agreed in writing before anything begins. Nothing on this site — including the pricing estimator — is a binding quote.
The engagement term
Engagements run for a minimum of 90 days, and then continue month to month. After the minimum period, either side can end the engagement with 30 days’ written notice. There is nothing to cancel beyond that, and no exit fee.
The 90 days exist because nothing meaningful on an Amazon account can be judged in less. We would rather say that than sell a 30-day agreement neither of us can act on.
What you own
Your accounts, your storefronts, your listings, your advertising data and your creative remain yours throughout, and they stay yours when we part. We work inside your accounts, not our own. If the engagement ends, we hand back access and take nothing with us.
What we need from you
Access to the accounts we are engaged to run, accurate product and stock information, and a reply when we ask a question that blocks the work. We cannot be responsible for results that depend on something we asked for and did not get.
Results
We do not guarantee any particular commercial outcome. Figures published elsewhere on this site describe what happened on specific accounts in the past; they are not a forecast and not a promise about yours. Marketplaces change their rules, their fees and their algorithms without notice, and competitors act independently of us.
Confidentiality
We keep your commercial information confidential, and we expect the same of ours. That survives the end of the engagement.
Liability
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with an engagement is limited to the fees you paid us in the twelve months before the claim, and we are not liable for loss of profit, revenue or data.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Changes
We may update these terms. The version on this page at the time you engage us is the one that applies to that engagement.