FAQ

Questions brands ask us.

The things people want to know before they hand over a marketplace account — answered plainly. If yours is not here, ask us on the audit call.

  • Amazon US
  • Amazon UK
  • Pan-EU
  • Canada
  • Australia
  • Japan

Personal WhatsApp & Slack channel with founder Sami Sultan & Senior PPC Strategists. Zero junior account managers.

  • 100% account ownership retained
01FAQ

Working with us

What does Ecom Enable actually do?
We run your marketplace channels for you. Amazon is our core: advertising, listings and content, account health, catalogue and reporting. When you are ready to expand, we run eBay, Walmart, Shopify, Temu, Wayfair, B&Q and OnBuy the same way. We are operators, not advisers — you are not left with a list of recommendations to implement yourself.
Who do you work with?
Private-label and DTC brands who own their products and want marketplace revenue to be a reliable line in the business rather than a side project. We are a poor fit for arbitrage and reselling on price, and we will say so early rather than take the work.
How do we start?
With the free growth audit. We review your account, listings and ad spend, then walk you through two or three prioritised opportunities on a call. If it makes sense to work together, you get a written proposal with scope, plan and a fixed monthly fee. If it does not, you keep the findings anyway.
How long before we see something happen?
Quick wins — cutting wasted ad spend, fixing suppressed or under-optimised listings — usually land in the first few weeks. Ranking and revenue growth build over the following months, because that is how marketplace algorithms actually work. Anyone promising a fixed result by a fixed date is guessing.
Who will I deal with day to day?
The people doing the work. There is no ticket queue and no account manager relaying messages to a team you never meet. You get weekly optimisation, a monthly report you can read in five minutes, and a direct line when something needs a decision.
Do we have to log into a dashboard?
No. An interactive client dashboard is included in the retainer at no extra cost, and you are welcome to open it whenever you want to look — but nothing waits on you doing so. We do the work and report on it; the dashboard is there for you, not a job we have handed you.
Can you work alongside our in-house team or existing agency?
Yes, and it is common. We will agree who owns what before we start — usually we take advertising and listings while your team keeps brand, supply and pricing — so nobody is editing the same thing twice.
02FAQ

Pricing and contracts

How much does it cost?
It depends on the size of your catalogue, how many marketplaces you sell on, how much ad spend we manage and how much content work is needed. We quote a fixed monthly fee in writing after the audit, so the number you see is the number you pay.
Why is there no price list on the site?
Because we would have to invent one. Two brands with identical revenue can need very different amounts of work. We would rather look at the account for an hour and give you a figure that holds.
How do you charge — retainer, percentage of sales, or both?
The model is set out in writing in your proposal before you commit, so there is nothing left to interpret. Ask on the audit call and we will explain exactly how it would work for your account.
Is there a minimum term, and how do we leave?
Rolling 30-day agreement. The notice period is agreed up front and written into the proposal. If you leave, you keep your accounts, your listings, your advertising history and your data — we simply remove our access.
What is not included in the fee?
Your advertising budget, marketplace and fulfilment fees, product samples and shipping, and any third-party software, unless we agree otherwise in writing. Our fee covers the work, not the media.
03FAQ

Amazon specifics

Do you manage Seller Central or Vendor Central?
Our focus is Seller Central for private-label brands, because that is where we can move the most levers on your behalf. If you sell through Vendor Central, tell us on the audit and we will give you a straight answer on whether we are the right fit.
Do you manage advertising to ACOS or TACOS?
To a profit target you agree with us, expressed however makes sense for your business. ACOS on its own is a vanity number: it says nothing about whether the spend bought you incremental sales. We look at advertising against your real margins and your total sales, not just the ad-attributed ones.
Will you change our listings without asking?
No. Listing and content changes are proposed, agreed and logged, so you always know what changed and when. Urgent fixes — a suppression or a policy issue — we deal with first and tell you immediately.
What do you do about account health?
We monitor it as part of the retainer: suppressed and stranded listings, policy warnings, Buy Box loss and anything that threatens the account itself. Most of the damage we see in audits came from problems nobody noticed for weeks.
Do you handle Brand Registry, A+ content and storefronts?
Yes. Brand Registry support, A+ content, storefront build and imagery are part of the content work — built to win the click, not just to fill the modules.
Can you launch a new product for us?
Yes. Launch work covers listing build, keyword strategy, advertising ramp and the first weeks of monitoring. It is front-loaded effort, so we scope and quote it separately from the monthly run rate.
Which Amazon marketplaces can you cover?
Tell us which marketplaces you sell on or want to open, and we will confirm what we can cover before you commit to anything. We would rather scope it honestly than claim blanket coverage.
04FAQ

Other marketplaces

Which marketplaces do you manage?
Amazon is our core focus. We also run eBay, Walmart, Shopify, Temu, Wayfair, B&Q and OnBuy. If you sell somewhere else, ask — we may still be able to help, and we will tell you if we cannot.
Should we expand beyond Amazon yet?
Only when Amazon is stable and profitable. Opening a second channel while the first is leaking money multiplies the problem — same catalogue, same margin, twice the admin. We will tell you plainly if the answer is not yet.
Can you get us onto B&Q, OnBuy or Wayfair?
Yes — these are the UK channels most agencies avoid, and they can be genuinely worthwhile for the right catalogue. Each has its own approval process, data requirements and logistics model, so timelines vary by channel and category. We will map that out before you commit.
Do you handle listing feeds and integrations?
Yes. Catalogue mapping, feeds, marketplace integrations and the compliance requirements each channel imposes are part of setup and expansion work.
What about our own Shopify store?
We work on Shopify as part of a wider marketplace programme — keeping content, imagery and pricing consistent with the channels we run. If you need a full DTC growth agency, we will say so.
05FAQ

Data and access

What access do you need?
User-level access with the permissions the work actually requires — normally Seller Central and Amazon Ads. We do not need your login details, and you can change or remove our permissions yourself at any time.
Do I keep control of my accounts?
Yes, always. You own your marketplace accounts, your listings and your data. We operate them on your behalf and you can revoke access whenever you choose. We will never open an account in our own name on your behalf.
What happens to our data if we stop working together?
Everything stays where it belongs: in your accounts. We hand over anything we hold that is useful — reports, campaign structures, content files — and remove our access.
How do you handle our data?
We are a UK business and handle personal data under UK GDPR. We use what you give us to do the work and to talk to you, and nothing else. The privacy policy sets out what we collect, why, and how long we keep it.
Will you sign an NDA?
Happily. Send yours over, or ask and we will send one.
Will you publish our results as a case study?
Only with your written permission, and only in the form you approve. We never publish a client name, number or screenshot without it.

Before you ask us anything

Replace the answers below with your own wording. Keep them short, keep them specific, and answer the awkward ones honestly — the awkward answers are the ones that win the work.

What does it cost?

A monthly retainer, quoted after the audit. We do not price as a percentage of your sales: your Q4 is yours, not an invoice multiplier.

Who actually does the work?

The people you meet on the audit call. We are small on purpose, and the arithmetic of a small client book is the whole point — you will not be handed to a junior pod.

What happens if we stop?

You change one password. Every account is registered to your company, so there is nothing to migrate and nothing to hand back.

Still deciding

Ask us the awkward one on the audit call.

Free, no obligation, and you keep the findings either way.

Get my 25,000-point audit

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